Queuing

If you can not walk or stand, you do not have to queue up and wait in a line.

If you have a "Handicapped ID" (Behindertenausweis) or you are (without handicapped ID) disabled in regard to walking or standing (i.e. after an operation or because of an injury such as a broken foot/leg) or in need of a wheelchair you are not required to queue yourself at all for our events. The Queue Management Security Group will let you enter directly into the respective event at the command doors open.

To avoid repeatedly explaining your situation, you can get a special access ticket at the Con Ops Info Desk in Foyer X or at the Security Crew FrontDesk in the Lobby for any event.

Example for Handicapped ID: German "Behindertenausweis" with signs außergewöhnlich gehbehindert ("aG"), blind ("Bl") or hilflos ("H")

Seating

Every show and event is accessible with a wheelchair.

We normally have special seats/places reserved for physically handicapped Attendees and wheelchair users. Please ask any member of the Queue Management Security Group about them at the respective event. If you want to know more about the accessibility of the venue, please visit their website.

Flashing lights

Some of our events, like the dances and the main shows (i.e. opening ceremony), may include flashing lights.

Venue

The Congress Center Hamburg provides barrier-free access. Every room is accessible by wheelchair and there are 18 disabled parking spaces in total. You can find more detailed information about the accessibility of the CCH on their website.

The Dealers' Den

The Dealers’ Den is a lively and bustling area with priority access for attendees with mobility and standing limitations. However, the Dealers' Den can sometimes be crowded, noisy, and filled with various scents. If you need assistance, please reach out to the Dealers' Den Team at the Dealers' Den Help Desk or the Eurofurence Security near the entrance. For more information on how we are striving to make the Dealers' Den' a wonderful experience for everyone, including those with specific needs, visit our Visiting Dealers Den' page.

Quiet Room

If you're in need of some silence or rest, you can use the Quiet Room. It's a place where you can spend time away from noise, light, big crowds and other stimuli.

It's important to keep this place a quiet space, so please follow the rules. You can find them in the room and in the Conbook. For locations, please check the Conbook or the map in the App.

Service animal

Due to Convention Center rules, dogs (those without zippers) and other pet animals are generally not allowed on the CCH premises.

There are, however, circumstances under which an Attendee can bring an assistant dog (Assistenzhund), if the attendee and their dog are certified according to the German Assistenhundeverordnung (AHundV) and can provide the photo ID according to Att. 9 AHundV. Only valid certifications will be accepted.

Certifications for Assistant Dogs can be verified on site only at the CCH info desk. Without verification by the CCH, access to the CCH with animals is not permitted.

Gender-neutral bathrooms

There are gender-neutral bathrooms available. For locations, please check the Conbook or the map in the App.

Sign language interpretation

Currently, we cannot provide sign language interpretation for our events. If you are in need of interpretation, please let us know anyway, so we can work on it in the future. Send an e-mail to awareness@eurofurence.org.

We try to have subtitles for some of our main shows. But we cannot guarantee them for every event yet.

Website

Eurofurence strives to make its websites accessible.

This website is predominantly accessible. The requirements of WCAG 2.2 AA are largely met from a technical point of view.

Still, we have some points, that are not accessible or hardly accessible. We strive to eliminate those remaining barriers.

• Modals are not accessible using only keyboard navigation.
• The menu does not expand while only using keyboard navigation.
• The graphics for the nose count are not accessible for some people with certain disabilities.