Queuing

If you are disabled, rely on a wheelchair, or temporarily injured in a way that limits your ability to walk or stand for longer periods of time you are eligible for a Priority Access Wearable (P.A.W.).

P.A.W.s are available at the ConOps Info Desk, and enable our security team to guide attendees inside an event immediately as soon as the command to open doors is given.

Having a disability ID or medical certificate present when requesting a P.A.W. is helpful and recommended.

For special cases or additional questions, please contact our Awareness & Inclusion Team - we’re here to help.

Seating

All shows and events are wheelchair accessible.

Dedicated seating is typically reserved for wheelchair users and physically disabled attendees - just ask a member of queue security at the event for assistance.

For detailed information on overall venue accessibility, please visit the CCH website.

Flashing lights

Please note that certain events, such as dances, opening ceremony and Paw Pet Show, may include flashing lights and other intense visual effects.

Venue

The Congress Center Hamburg (CCH) is fully barrier-free. All rooms are wheelchair accessible, and 18 designated disabled parking spaces are available. For complete venue accessibility details, refer to the CCH website.

The trainstation Bahnhof Dammtor and the U-Bahn Station Stephansplatz are barrier-free, too. But from time to time there are technical problems.
To see, if the lifts are functional during the convention, please check the website of hvv.

The Dealers' Den

The Dealers’ Den is a bustling, high-traffic area, and as such offers priority access to attendees with mobility or standing limitations. In general, please be aware it can be crowded, noisy, and potentially overwhelming.

If assistance is required, visit the Dealers’ Den Help Desk, or speak to a Eurofurence Security team member near the entrance. For more information on how we’re working to make the Dealer’s Den an amazing and accessible experience for everyone, visit our guide (this page will be activated weeks before the convention starts).

Quiet Room

Need a break from the noise and crowds? The Quiet Room offers a peaceful, low-stimulation environment for rest and recovery.

While the Quiet Room is available and accessible to all attendees, please follow the posted rules to help maintain a calm atmosphere. The Quiet Room’s location can be found in the Con Book, or on the map in the Eurofurence app.

Service animal

In short:

• Dogs and other pet animals are not allowed in the CCH
• Only fully certified assistant dogs are allowed
• The Certifications have to be verified by the CCH upon entry to the building
• Please register your assistant dog in advance via mail or telephone at the CCH

In detail:

Due to venue regulations, pet animals - including dogs without zippers - are not permitted inside the CCH.

The sole exception to this rule is for fully certified assistance dogs and owners that meet the requirements of the German Assistenzhundeverordnung (AHundV). A valid photo ID and certificate (per Att. 9 AHundV) must be presented for on-site verification at the CCH Info Desk.

For attendees that know in advance that they would like to attend Eurofurence with a service animal - please register in advance vial mail at info@cch.de, or via telephone at +49 40 3569 2000.

Without proper certification and verification, entry with animals will not be allowed. Violations may result in removal from the venue and expulsion from the convention.

Accompanying person

If persistent personal assistance is required during the event, one person may accompany any one attendee free of charge.

To qualify, please submit proof - such as a German disability ID card with a ‘B’ symbol - and a short explanation of the need for assistance through our contact form.

Equivalent international documentation is also accepted. For special cases or additional questions, please also use the contact form linked above - we’re here to help.

Gender-neutral WCs

Both gender-neutral and gender-coded bathrooms will be available and clearly marked throughout the venue.

Sign Language Interpretation and Live Captioning

Currently, we are unable to provide sign language interpretation at events. This is, however, a strong focus for improvement in the future. If interpretation is required, please let us know in advance via our contact form.

We do aim to provide subtitles for some main shows, but cannot guarantee availability for all events.

Our Website

Eurofurence is committed to making our website as accessible as possible, and strive to meet the WCAG 2.2 AA standard. The vast majority of content are accessible, but some limitations remain -

• Modals are not fully compatible with keyboard navigation
• Menus cannot be expanded using only a keyboard
• Some visual elements (like the ‘registration statistics’ graphics) may not be accessible for users with specific disabilities

We are actively working to address these issues, and aim to make all aspects of our website accessible in the future.