Contact Us

You will receive an automated reception notification mail with a ticket number assigned to your case.

If you haven't received it within 48 hours, double check your spam folder.

Please bear with us if our reply takes a little time. If you received the automated confirmation, your mail will be read. It only might take a while, depending on our workload.

Note: Many general questions can be quickly answered on our forums.

Choice Help

If you are unsure about the nature of your case and which department to contact, the following points may be of assistance:

Contact the Chairman < chairman

> when...

You have something very, very urgent that cannot be discussed with anyone else.

Contact the Vice Chairman < vice-chairman

> when...

You have something very, very urgent that cannot be discussed either with anyone else, nor with the Chairman himself.

Contact Accounting & Payment < payment

> when...

Two weeks after your payment have passed, and still you haven't received any confirmation
You still have questions about your payment methods after reading the guide on our registration page

Contact Registration < reg

> when...

You need to transfer your account to someone else
You want to change details of your registration

Contact Con Operations < operations

> when...

If you need coordination and help with a special event or decoration idea
If you require special hardware for your event

Contact Security < security

> when...

Questions have remained about our policies
You want to bring along a weapon replica and need it acknowledged by Security
Your event needs special security attention
You need us to know about personal medical or psychological conditions
There is or might be a situation our security might need to know about

Contact Programming < events

> when...

You want to host an event
There are questions regarding the event schedule
You need special requirements (rooms, hardware...) for your event

Contact Stage < stage

> when...

You want to generally apply to that team
Have a stage-related event idea that you would like to talk about
You need to discuss stage equipment (rental) business

Contact On-Site Logistics < logistics

> when...

Something big needs to be carried
Questions about transportation and storage arise

Contact Travel Assistance < travel

> when...

You have questions about the routes presented on your Travel & Parking page
There are genius alternatives we don't know about yet

Contact Fursuit Support < fursuit-team

> when...

You own a fursuit and require assistance with it
You have questions or concerns about suitability
You need further information about our fursuit lounge and suit related events

Contact the Photo Team < photo

> when...

You want to become a member of the team
You have questions regarding the Fursuit Photography Gallery
Our services are needed for a special event

Contact Media Relations < media

> when...

You are from a media or news agent
You would like a tour or inquire filming rights

Public Affairs < pa

> is for...

Organisations and Institutions interested in partnering with us
Businesses, Restaurants and other shops interested in cooperation during our convention
Civil and government services, to discussing local events and legal matters

Charity < charity

> is for...

Charity matters

Contact Video, DVD & EF Prime < video

> when...

You would like to inquire special filming permissions
You would like to offer your skills to our film / sound / tech crew

Contact Art Show < artshow

> when...

You are an artist (or agent) and would like to apply for a panel, or discuss your registration
You have noticed possible art theft
There are questions still open after reading our Art Show guide

Contact Dealers' Den < dealers

> when...

You are an artist (or agent) and would like to sell your products in our den
There are questions concerning our Dealers' Den or Artist Alley, which our Dealers' Den page couldn't answer

Contact Con Book < conbook

> when...